Refund & Cancellation Policy

At Soul Gift, we want you to be completely satisfied with your purchase. Please read our refund and cancellation policy carefully.

1. Digital Products

Soul Gift provides digital services (personalized gift templates). Since digital products are delivered instantly and cannot be "returned," our refund policy is as follows:

2. Refund Eligibility

You are eligible for a full refund if:

• You were charged but the gift link was NOT generated (technical failure)
• You were charged multiple times for the same order (duplicate payment)
• The template is significantly broken or non-functional
• You request a refund within 24 hours of purchase AND the gift link has NOT been shared/opened by the recipient

3. Non-Refundable Cases

Refunds will NOT be provided if:

• The gift link has already been shared and opened by the recipient
• More than 24 hours have passed since purchase
• You simply changed your mind after creating the gift
• The issue is due to user error (wrong photos, typos in message)

4. Subscription Cancellation

• Monthly Pro subscriptions can be cancelled anytime from your account
• Cancellation takes effect at the end of the current billing cycle
• No partial refunds for unused days in a billing period
• All gift links created during active subscription remain active

5. Lifetime Plan

• Lifetime plan purchases are non-refundable after 7 days
• Within 7 days, refund is possible if no gifts have been created

6. How to Request a Refund

To request a refund:

• Email us at your support email with your order ID and reason
• Or use the Contact Us page on our website
• Include your payment transaction ID

Refunds are processed within 5-7 business days to your original payment method.

7. Contact

For refund-related queries, reach us through the Contact page.

• Email: [support email — update before launch]
• Response time: within a few business days